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Cancellation Policy

Cancellation Policy

You have the right to revoke the contract within 14 days without giving a reason. The cancellation period of 14 days begins with the day, you or a third party appointed by you, who is not the carrier, has taken the goods into his possession.

To exercise your right to cancel, you have to inform us (SHATLER’s Getränke GmbH, Winterhuder Weg 29, 22085 Hamburg, email hidden; JavaScript is required, phone: +49 (0)40/35 71 696 – 0, fax: +49 (0)40/35 71 696 – 29) in a clear statement (i.e. via mail, telefax or e-mail) about your decision to revoke the contract. You may use the attached dummy cancellation form, but it is not mandatory.

To comply with the deadline when exercising your right to cancel, it is sufficient to send the notification before the deadline expires.

Consequences of the cancellation

If you cancel your contract, we have to refund all payments we received from you, including shipping costs (except the additional cost arising from you choosing a different method of delivery than our standard form of delivery) immediately and at the latest within 14 days of the day that the notification of your contract cancellation was received. For this refund we will utilize the same payment method which you used during the transaction, unless another method of payment was explicitly agreed upon; under no circumstances will there be additional charges for that. We may refuse the refund until we received back the goods or until you have provided proof that the goods were sent back, depending on which is the earlier point in time.

The goods have to be returned or sent back immediately or at the latest within 14 days of the day you notified us of the contract cancellation. To comply with the deadline, you need to send the goods within 14 days. We will pay the cost of the return shipment. You will have to pay the decline in value of the goods only if the decline in value is due to a handling that is unnecessary to examine the state, quality and functionality of the goods.

Dummy cancellation form

If you want to revoke your contract, please use the following form (PDF) and send it to us.

cancellation-form